Stanmore Insurance Brokers Privacy Notice (also known as “Fair Processing Notice”)

Data Controller:             Stanmore Insurance Brokers (inc. dot2dot nursery insurance)
30 High Street |  Little Lever  |  Bolton | BL3 1NB
01204 570370
ICO registration number: Z7479565

Contact for queries:       Head of Compliance – gdpr@stanmoreinsurance.com

How we will use the information you give us.

We will use your information on the basis that it is necessary to administer your insurance contract or help you make a claim. By law, the purpose for which we use and process your data is for a contract we have with you or your company to provide insurance. We may also process data on the basis of legitimate interest as we have a legitimate interest in marketing our services to existing customers and to parties to whom we have spoken previously regarding insurance.

Where we need to pass information to other firms, it will only be for that purpose. These firms will be Insurers, other insurance brokers, price comparison sites and firms handling claims. It includes finance providers and firms that process or administer our records (including as part of our membership with Brokerbility sharing with them limited information about customers and customer trends).

When we contact you, it will either be for the above reason, or because we have a legitimate interest in marketing related products. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe easily at any time.

If we have to transfer information to a third country outside the EU, we will only do so if a similar level of protection applies. If we need to obtain information which is by nature sensitive, we will only do so on the basis that it is in the public interest – for example to fight crime, prevent fraud or to make sure insurance is available.

What type of personal information do we collect?

  • We may need personal details which might include details of members of your family, lifestyle, finances, business or education.
  • We will only collect what is necessary and will only keep it for as long as we are required to do in line with our data retention policy. You can ask us for a copy.
  • We may also collect via our website information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths; information that you post to our website for publication on the internet including your user name, your profile pictures and the content of your posts;

What other types of information do we need?

  • Under certain circumstances we may also need to obtain information about Race or Origin, Gender, Religion, Health, Politics, Genetics, Trade Union Membership, Sex or Sexual Orientation.
  • We might also need details of criminal convictions.
  • We will only collect what is necessary and protect it with appropriate security measures.

How do we obtain your information?

  • We may gather it from information you submit to a website, by telephone, face to face or by email.
  • We may receive it from insurers, other insurance brokers, price comparison sites and firms handling claims. It includes finance providers and firms that process or store our records.

Using your personal information

As a customer we will use your information on the basis that it is necessary to administer your insurance contract or help you make a claim.

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

  • administer our website and business;
  • personalise our website for you;
  • enable your use of the services available on our website;
  • send you non-marketing commercial communications;
  • send you email notifications that you have specifically requested;
  • send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  • send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • deal with enquiries and complaints made by or about you relating to our website;
  • keep our website secure and prevent fraud; and
  • verify compliance with the terms and conditions governing the use of our website.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

Safeguarding Measures

  • We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including measures such as:
    • The Agency Manger system (the cloud based system we use to store and access all of our data) has been built with security in mind.
    • All transmission of data from the TAM system across the public internet & out to insurer partners, data enrichment providers, and the like are conducted with encryption in transit via SSL.
  • If you provide with information via our website , you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  • You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Third party websites

  • Our website includes hyperlinks to, and details of, third party websites
  • We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

Our website uses cookies.

  • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  • We use both session and persistent cookies on our website.
  • The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
    • we use Google Analytics and other third party cookies to recognise a computer when a user visits our website, track users as they navigate the website, enable the use of a shopping cart on the website, improve the website’s usability, administer the website, prevent fraud and improve the security of the website, personalise the website for each user, target advertisements which may be of particular interest to specific users, validate authenticated users sessions, and facilitate the use of our website search engine.
  • Most browsers allow you to refuse to accept cookies; for example:
    • in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
    • in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
    • in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
  • Blocking all cookies will have a negative impact upon the usability of many websites.
  • If you block cookies, you will not be able to use all the features on our website.
  • You can delete cookies already stored on your computer; for example:
    • in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
    • in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
    • in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
  • Deleting cookies will have a negative impact on the usability of many websites.

What are my legal rights?

  • Please let us know if the personal information that we hold about you needs to be corrected or updated.
  • You have the right to complain to the Information Commissioner at ico.org.uk, Tel 0303 123 11132.
  • You can obtain a copy of your personal information from us without charge by contacting us using the subject access request form.
  • You have the right to ask us to correct information.
  • You have the right to ask us to delete your information or stop using it, unless it is necessary for us to retain it for insurance or financial purposes as set out in our document retention policy.
  • You may have the right to object if decisions about you are made solely by a computer.

Our details

  • This website is owned and operated by Stanmore Insurance Brokers Ltd.
  • We are registered in England and Wales under registration number 728419, and our registered office is at Moore & Smalley, Richard House, 9 Winckley Square, Preston, PR1 3HP.
  • Our principal place of business is at 30 High Street, Little Lever, Bolton, Lancashire, BL1 6QW.
  • You can contact us:
    • by post, using the postal address given above;
    • using our website contact form;
    • by telephone, on the contact number published on our website; or
    • by email, using the email address published on our website.

Amendments

  • We may update this policy from time to time by publishing a new version on our website.
  • You should check this page occasionally to ensure you are happy with any changes to this policy.
  • We may notify you of changes to this policy.