Customer Satisfaction Survey Each year we distribute a customer satisfaction survey with our annual wall-planner. I was delighted with both the number of responses received and the feedback provided and wanted to share the results with you. Overall Satisfaction 97% of the respondents were very satisfied with the service we provide and 94% are very…
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“Thank you very much indeed – very fast and no hassle! First claim I have made and you did everything for me! So a big thank you – the front of the building is now waterproof and secure again and insurance all done. Amazing! Brilliant!” Jackie Townson from Toybox Great Denham Ltd
Continue reading "Thanks Jackie for your great testimonial!"It is essential that new members of staff are trained in all the relevant policies and procedures from the outset, if they are to avoid security and safety breaches. A parent recently contacted a nursery to let them know that, due to circumstances beyond their control, a different person would be collecting their child at…
Continue reading "Avoiding security and safety breaches. Advice for Day Nurseries #earlyyears #croner-i"
If you are a worrier, someone telling you “not to worry” is unhelpful to say the least, because a tendency to worry may be part of your personality. Worrying can be debilitating and lead to errors and mistakes, as one’s full attention is not on the task in hand, whether that is caring for children,…
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It is worth highlighting that a nursery in Wolverhampton is being sued by the parents of a child who sustained severe injuries to her thumb, which was trapped in a door at the nursery. An Ofsted investigation has severely criticised the nursery and re-adjusted it’s rating to ‘inadequate’. As a result, the nursery lost funding…
Continue reading "It is worth highlighting that a #nursery in #Wolverhampton is being sued by the parents of a child who sustained severe injuries to her thumb…"
A former nursery worker was recently sentenced in the Isle of Man to a total of five years and three months’ imprisonment after admitting sexually assaulting a child and making indecent photographs of children. The judge when passing sentence stated he had committed a gross breach of trust by his actions when he had been…
Continue reading "A former nursery worker was recently sentenced in the Isle of Man to a total of five years and three months' imprisonment…"It was great to meet so many day nursery owners and managers at the Nursery Show at the end of April. Lots of visitors chose to enter our free prize draw to win a children’s wavy mirror designed by E-denplay Ltd and we can now announce that Jyoti Jaspal of Mishi Nurseries in Birmingham is…
Continue reading "Congratulations to Jyoti Jaspal of Mishi Nurseries in Birmingham who won the dot2dot competition at the Nursery Show"It is now part of the revised Early Years Foundation Stage (EYFS) statutory framework that providers must ensure all staff receive induction training to help them understand their roles and responsibilities. The purpose of induction is to introduce new members of staff to an organisation as quickly as possible. The process should help them to…
Continue reading "The purpose of induction is to introduce new members of staff to an organisation as quickly as possible #dot2dot #croner-i #earlyyears"Many thanks for our LinkedIn Recommendation Chris Chris Townson has recommended your work as Director at dot2dot. Dear Jackie, I’ve written this recommendation of your work to share with other LinkedIn users. Details of the Recommendation: “I am really impressed by Jackie. She has taken the time to really know our business and understand us….
Continue reading "Jackie Hyde is highly recommended as a director at #dot2dot by Chris Townson"Many thanks for our LinkedIn Recommendation Trudy Trudie Walker has endorsed your work as Director at dot 2 dot. Dear Jackie, I’ve written this recommendation of your work to share with other LinkedIn users. Details of the Recommendation: “Jackie is knowledgeable, skilled and highly competent. She values excellent customer relationships and works hard to provide…
Continue reading "Jackie Hyde at #dot2dot is highly recommended as an insurance agent for daynurseries #linkedin #bizitalk"